Removing Barriers to Effective Communications
To negotiate with a deaf and mute adversary, use a pencil and paper.
A negotiator must be understood to succeed. Barriers to effective communication can be removed if they are identified.
Look for signs that the other person is not listening and understanding you. Watch for nonverbal signals that he or she is uncomfortable, bored or otherwise distracted.
Check yourself when the other person is speaking to make sure you are listening rather than planning your next comment or thinking of what you will have for dinner. It is your responsibility to be an effective listener.
If you have issues that prevent you from focusing properly, tell the otherside you need to reschedule the meeting or that you are having trouble following his argument. Proactively remove the barrier so you can do your part in the discussion.